Refund policy

Exchange Policy

At Kaushya™ – The Timeless Tradition, we take pride in curating quality sarees for you. If you wish to exchange a product, please review the following conditions:

  • Exchanges are accepted within 5 days from the date of delivery or within 48 hours for in-store purchases.
  • The product must be unused, unwashed, and in its original condition, with tags (if any) intact and neatly packed in the original packaging.
  • Please email us at contact@kaushya.com with your order number and exchange request.

Note:
We currently do not offer a reverse pickup facility. Customers must arrange and bear the shipping costs for sending the product back to us.

Return & Refund Policy

  • We accept returns only in cases of defective or damaged products.
  • To qualify for a return and refund:
  • A full, uncut video of the package opening (from start to finish) must be provided, showing the issue clearly.
  • The return request must be raised within 24 hours of delivery.
  • Send an email with the video and order details to contact@kaushya.com for approval.
  • Once your return is approved and the product is received and inspected:
  • Refunds will be initiated within 7–10 working days.
  • The amount will be credited back to your original mode of payment.
  • For payments made via Razorpay (online orders or in-store POS), eligible refunds will be processed back to the original payment method. Refund timelines are subject to Razorpay’s standard processing times, which may take 5 to 10 working days depending on your bank or payment method. Kaushya™ is not responsible for delays caused by bank or payment gateway processes.

Important Notes

  • Exchanges are allowed only in the following cases:
    • Wrong product delivered (incorrect design, color, or saree)
    • Missing components (e.g., blouse piece or tags)
    • Minor fabric defects that affect the usability of the saree
  • No returns or exchanges will be accepted for:
    • Dislike of color or design
    • Slight variations in shade or texture due to digital photography or screen settings
    • Natural weaving irregularities or thread variations in handloom sarees — these are characteristic of handcrafted textiles and are not considered defects
  • Sale items and custom orders are non-returnable and non-exchangeable.
  • For COD orders, refunds (if applicable) will be processed via UPI or bank transfer after confirmation. Cash refunds are not provided for in-store purchases made via cash; store credit may be offered at our discretion.
  • Razorpay's Terms of Service apply to all payment transactions.

Need Help?

For any questions or concerns regarding exchanges, refunds, or payments, please contact:

Kaushya™ — The Timeless Tradition
contact@kaushya.com
#1/3-1, A cross, pipeline, Malleshwaram, Bengaluru - 560003
9035481118